Complaint management for clients of NOBIS Asset Management S.A. (NOBIS)
Our aim is to be a reliable and responsible business partner to our clients. That is why your satisfaction is our utmost priority. However, should you have reason to file a complaint, NOBIS has set up a procedure for handling your matter.
Please address your complaint in writing to:
NOBIS Asset Management S.A. - Complaint Management - 157, rue Cents 1319 Luxembourg
You will either receive from us an acknowledgement of receipt within five working days after receipt of the complaint which will provide you with the responsible contact person as well as the anticipated processing time for handling your complaint or we will provide you with an immediate solution. Should the proposed solution not meet your approval or your request is not dealt with to your satisfaction, you may also contact our Chief Executive Officer Hanns Grad directly or initiate proceedings with the Luxembourg Financial Supervisory Authority, Commission de Surveillance du Secteur Financier (CSSF) to settle the complaint out-of-court.
For further information, please visit the CSSF website at: http://www.cssf.lu/en/consumer/complaints/